Our current processing time is 1-2 days and up to 5-7 business days for shipping. Orders to Hawaii/Alaska can take up to 2-3 weeks for both processing and shipping. 

We do everything in our power to assure the safe and prompt delivery of your order. In order to receive credit for shipping damage, please follow the instructions below. For questions regarding damaged shipments, please contact Customer Service at info@runyonsurfboards.com.

Cancellation of any order that has already shipped will result in a refund minus any shipping costs. You the customer may be subject to additional shipping charges if an item must be re-directed to an address NOT listed on your original order.

• Check and inspect all items, ESPECIALLY SURFBOARDS upon delivery for ANY damages to the outer/inner packaging and the board prior to signing the Freight Bill of Lading.
• Failure to do this will result in denial of any claim for shipping damages
• If damage to shipment is found, please document by writing on the Bill Of Lading provided by the shipping company at time of receipt, AND instruct the delivery driver to report it damaged. Document any damages in detail. Damages must be reported within 2 days of delivery or any claim for damages may be denied.
• Note any crease, bend or tear visible on the packaging. For Example: “Box has visible damage” could be written on the bill of lading. 
• DO NOT refuse any portion of the shipment at any time. If a surf board has any damage whatsoever, please accept the shipment after noting the damages and contact us at info@runyonsurfboards.com.   If the driver refuses to wait while you inspect shipment mark “damaged driver would not wait to inspect” on the BILL OF LADING.
• Repairable damage: Pressure dings, scratches, scuff or other minor damage will be assessed and appropriate compensation will be provided. Runyon Surfboards Customer Service will help coordinate with your local repair shop and issue an invoice credit or partial refund.
• If the damage is severe or not reparable, Runyon Surfboards will issue you a Return Authorization Number and will coordinate the pickup of the damaged board.
• Returns are not allowed without Pre-Approval and an issued Return Authorization number from Runyon Surfboards (See Return and Refund Policy).
• All claims for damage require a photo(s) of the damaged board or item. Please have this ready and send to customer service at info@runyonsurfboards.com.